FAQ

Shipping costs vary depending on several key factors including the weight and dimensions of your cargo, origin and destination, shipping method (air, sea, or road), and the type of goods being transported. Additional charges may apply for fuel surcharges, terminal handling fees, customs duties, and documentation.

Factors affecting cost:

• Cargo weight and dimensions (actual vs. volumetric weight)
• Shipping method and service level
• Origin and destination countries
• Type of goods and special handling requirements
• Customs duties and taxes at destination

Once your shipment is booked, we provide you with a unique tracking number and multiple ways to monitor your cargo’s journey. You’ll receive automatic notifications via email or SMS at each milestone, from pickup to final delivery.

Tracking options available:

• Online tracking portal on our website
• Real-time email and SMS updates
• Customer service hotline support
• Direct carrier website tracking (for international shipments)

Simply enter your Booking Reference, Bill of Lading (B/L), or Air Waybill (AWB) number to check your shipment status anytime.

Delivery time depends on the shipping method and destination. Air freight is the fastest option for urgent shipments, while ocean freight is more cost-effective for larger volumes. Road transport serves our ASEAN neighbors efficiently.

Typical transit times:

• Air Freight: 3-7 business days (international)
• Ocean Freight (FCL): 15-35 days depending on destination
• Ocean Freight (LCL): 20-45 days
• Road Transport (ASEAN region): 5-15 days

Please note that these are transit times only and do not include customs clearance, which typically takes an additional 1-3 business days depending on the destination country and documentation completeness.

• Automatic email/SMS notifications at each shipment milestone
• Estimated delivery date upon booking confirmation
• Real-time tracking access via our online portal
• Proactive alerts for any delays or exceptions

For enterprise clients, we assign a dedicated account manager who provides personalized updates and handles any special requirements.

While we strive to deliver on time, delays can occasionally occur due to weather, customs inspections, or other unforeseen circumstances. If your shipment is delayed, our team will investigate immediately and provide you with clear information and solutions.

Steps to take:

• Check the tracking status for the latest updates
• Contact us with your reference number
• Our team will investigate and provide:
  
  • Reason for the delay
  • Updated estimated delivery date
  • Alternative solutions if needed

We prioritize transparency and will keep you informed throughout the resolution process.